Return and Exchange Policy

At PerfumeZoneLK, we prioritize quality and customer satisfaction. However, due to the nature of our products, we have specific guidelines for returns and exchanges

RETURNS

Returns are not encouraged.
In exceptional cases, if a return is approved, a processing fee of 400 LKR will be charged.
The product must be in its original condition, unopened, and unused.

Returns are not encouraged. In exceptional cases, if a return is approved, a processing fee of 400 LKR will be charged. The product must be in its original condition, unopened, and unused.

EXCHANGES

Exchanges are only accepted for damaged or unusable products upon delivery. Customers must notify us within a week of receiving the product to request an exchange. The product must be returned in its original packaging for verification.

Exchanges are only accepted for damaged or unusable products upon delivery.
Customers must notify us within a week of receiving the product to request an exchange.
The product must be returned in its original packaging for verification.

HOW TO NOTIFY AN ISSUE

Contact us immediately after identifying the issue

Provide details of the problem along with your order number and photo evidence, if applicable

We will evaluate the claim and provide further instructions